Privacy Policy

1. Introduction

Welcome to Alpha Prime Lifestyle.

Alpha Prime Lifestyle is operated by Alpha Prime Lifestyle, trading as Alpha Prime Lifestyle (“Alpha Prime Lifestyle”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

- visit alphaprimelifestyle.com;

- register for a masterclass, webinar or event;

- download a guide, workbook or other resource;

- join one of our programs, memberships or communities;

- purchase a digital product, course or coaching service;

- contact us by email, form, messaging service or social media; or

- otherwise interact with Alpha Prime Lifestyle.

For privacy-related enquiries, contact:

Email: [email protected]
Postal address: Los Angeles Boulevard, Lusaka, Zambia

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide, including:

- your name;

- email address;

- telephone or WhatsApp number;

- country or general location;

- billing details;

- information submitted through registration or contact forms;

- survey, questionnaire or assessment responses;

- communications with us;

- program participation information;

- testimonials, reviews or feedback; and

- any other information you choose to provide.

Please avoid submitting confidential medical information or other highly sensitive information unless we specifically request it and explain why it is required.

2.2 Purchase and Payment Information

When you purchase a product or service, payment information may be processed by third-party payment providers such as Stripe, PayPal or another authorised payment processor.

We generally do not directly store your complete debit or credit card details. Payment providers process such information under their own privacy policies and security procedures.

2.3 Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

- Internet Protocol address;

- browser and device type;

- operating system;

- referring website or advertisement;

- pages visited;

- links clicked;

- date and time of access;

- approximate geographic location;

- session and conversion information; and

- cookie and analytics identifiers.

3. How We Use Your Information

We may use personal information to:

- deliver masterclasses, webinars, downloads and other requested resources;

- register you for programs, events or communities;

- provide coaching, courses and digital services;

- process payments and manage purchases;

- communicate important service information;

- answer questions and provide customer support;

- send educational content, newsletters and promotional messages where permitted;

- personalise content and recommendations;

- improve our website, programs and customer experience;

- measure website performance and advertising effectiveness;

- prevent fraud, misuse and security incidents;

- maintain business and accounting records;

- establish, exercise or defend legal claims; and

- comply with legal, regulatory and tax obligations.

We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required.

4. Legal Bases for Processing

Depending on your location and the circumstances, we may process personal information on one or more of the following grounds:

Consent

For example, when you voluntarily subscribe to marketing communications or accept non-essential cookies.

You may withdraw your consent at any time.

Contractual Necessity

When processing is required to deliver a product, program, event or service that you requested or purchased.

Legitimate Interests

Where reasonably necessary to:

- operate and improve our business;

- communicate with existing users and customers;

- protect our website and systems;

- understand how our services are used; or

- market relevant services where permitted.

We will consider your rights and interests before relying on legitimate interests.

Legal Obligations

Where we need to comply with tax, accounting, consumer-protection, regulatory, court or law-enforcement requirements.

5. Email and Marketing Communications

When you register for a resource or masterclass, we may send you:

- access or confirmation emails;

- reminders;

- information directly connected with the resource;

- relevant educational follow-up content; and

- promotional information where you have consented or where otherwise permitted by law.

You can unsubscribe from promotional emails at any time by:

clicking the unsubscribe link in an email; or

contacting [email protected].

You may still receive necessary transactional communications relating to purchases, account access, appointments or services you requested.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags and similar technologies to:

- operate essential website functions;

- remember preferences;

- maintain security;

- understand website traffic;

- measure conversions;

- improve website performance; and

- deliver or measure advertising.

Cookies may include:

Essential Cookies

These are required for the website, forms, security, purchases or account access to function properly.

Analytics Cookies

These help us understand how visitors use the website and identify opportunities for improvement.

Marketing Cookies

These may help measure advertising campaigns or present more relevant advertising.

Where required, non-essential cookies will not be activated until you provide consent. You may reject or manage non-essential cookies through the website’s cookie settings.

You can also control cookies through your browser, although disabling essential cookies may affect website functionality.

7. Service Providers and Sharing of Information

We may share information with trusted service providers that support our business, including:

- website and funnel-hosting providers;

- customer-relationship-management platforms;

- email and SMS communication providers;

- payment processors;

- webinar and video-conferencing services;

- course and membership platforms;

- cloud-storage providers;

- analytics and advertising providers;

- accountants, legal advisers and professional consultants; and

- information-technology and cybersecurity providers.

These may include services such as Loudou, LeadConnector or GoHighLevel, together with payment, email, analytics and advertising platforms that we activate.

Service providers may only receive information reasonably required to perform their services and are expected to protect that information appropriately.

We may also disclose information:

- where required by law;

- in response to lawful government or court requests;

- to investigate suspected fraud or illegal activity;

- to protect the rights, safety or property of Alpha Prime Lifestyle or others;

- as part of a merger, restructuring, financing or sale of the business; or

- with your consent.

We do not sell personal information to third parties for money.

Some advertising or analytics arrangements may be classified as “sharing” under certain privacy laws. Where applicable, you may control these activities using our cookie-preference tools.

8. International Data Transfers

Alpha Prime Lifestyle is operated from Zambia, but some of our service providers may process information in the United Kingdom, European Economic Area, United States or other countries.

These countries may have different privacy laws from your country of residence.

Where required, we will use reasonable contractual, organisational or technical safeguards for international transfers of personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

- the nature of the information;

- whether you remain a subscriber or customer;

- the duration of our relationship;

- legal and accounting requirements;

- potential disputes;

- fraud-prevention requirements; and

- security considerations.

As a general approach:

- marketing information may be retained until you unsubscribe or after a reasonable period of inactivity;

- programme and customer-support records may be retained for the duration of our relationship and a reasonable period afterwards;

- transaction and accounting information may be retained for the period required under applicable tax and accounting laws; and

- cookie and analytics information is retained according to the relevant platform settings and cookie duration.

Information may be deleted, anonymised or securely archived when it is no longer required.

10. Information Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from:

- unauthorised access;

- unlawful use;

- accidental loss;

- alteration;

- disclosure; and

- destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for protecting any password or login information associated with your account and for notifying us of suspected unauthorised access.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

- request access to personal information held about you;

- request correction of inaccurate information;

- request deletion of information;

- restrict certain processing;

- object to certain processing;

- withdraw consent;

- object to direct marketing;

- request data portability;

- ask how your information has been used or shared; and

- lodge a complaint with the appropriate data-protection authority.

Some rights are subject to legal exceptions and may not apply in every situation.

To exercise a right, email [email protected]. We may need to verify your identity before processing your request.

12. Complaints

We encourage you to contact us first so that we can attempt to resolve your concern.

You may also have the right to complain to:

- the Data Protection Commission of Zambia;

- the supervisory authority in the European country where you live or work;

- the United Kingdom Information Commissioner’s Office; or

another relevant privacy regulator.

13. Children’s Privacy

Our website, programs and services are intended for adults aged 18 years or older.

We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact [email protected] so that we can investigate and, where appropriate, delete it.

14. Health and Sensitive Information

Alpha Prime Lifestyle provides general personal-development, lifestyle, mindset and educational content.

We do not require users to provide detailed medical records or diagnoses through ordinary website forms.

Where a specific program requests health-related information, we will explain:

- what information is required;

- why it is required;

- how it will be used; and

- any additional consent that may be necessary.

15. Third-Party Websites and Platforms

Our website may link to websites, payment services, social networks or platforms operated by third parties.

We do not control those third parties and are not responsible for their privacy practices. You should review their policies before submitting personal information.

16. Automated Decision-Making

We do not currently use personal information to make decisions that produce significant legal or similarly substantial effects entirely through automated processing.

We may use automation to:

- deliver emails;

- segment subscribers by interests;

- recommend relevant content;

- schedule reminders; and

- personalise communications.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems or legal responsibilities change.

The updated version will be posted on this page with a revised effective date. Material changes may also be communicated by email or another appropriate method.

18. Contact Us

For questions, requests or complaints relating to this Privacy Policy, contact: Alpha Prime Lifestyle
Email: [email protected]
Address: 2167 Los Angeles Boulevard, Lusaka, Zambia