Terms and Conditions

1. Introduction

These Terms and Conditions govern your access to and use of:

- alphaprimelifestyle.com;

- Alpha Prime Lifestyle masterclasses and webinars;

- courses and digital products;

- coaching and mentoring services;

- memberships and online communities;

- downloadable materials; and

- related content, communications and services.

Alpha Prime Lifestyle is operated by Alpha Prime Lifestyle, trading as Alpha Prime Lifestyle (“Alpha Prime Lifestyle”, “we”, “us” or “our”).

By accessing the website, registering for an event, purchasing a product or using our services, you agree to these Terms and Conditions.

Do not use our services if you do not agree to these terms.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our paid services.

By using the website or registering for a program, you confirm that the information you provide is accurate and that you meet the applicable eligibility requirements.

3. Our Services

- Alpha Prime Lifestyle may provide:

- personal-development education;

- mindset and confidence training;

l- ifestyle and habit-building resources;

- energy, discipline and productivity education;

- online masterclasses;

- recorded courses;

- group programs;

- individual coaching;

- community access;

- workbooks, templates and downloadable resources; and

- related digital content.

The specific content, duration, access period, delivery method and price of each offer will be described on its relevant registration or sales page.

4. Educational and Personal-Development Disclaimer

All Alpha Prime Lifestyle content is provided for general educational and personal-development purposes only.

It is not intended to constitute:

- medical advice;

- mental-health treatment;

- psychological therapy;

- nutritional or dietary treatment;

- personalised fitness advice;

- diagnosis or treatment of any condition;

- legal advice;

- financial, investment or tax advice; or

- a substitute for services provided by a suitably qualified professional.

You should consult an appropriately qualified professional before making decisions relating to your health, medication, exercise, diet, mental health, legal affairs, finances or personal circumstances.

Never disregard professional advice or delay seeking assistance because of something contained in our materials.

5. Personal Responsibility

You are responsible for:

- deciding whether our content is appropriate for you;

- applying information safely and reasonably;

- obtaining professional advice where necessary;

- considering your health, abilities and personal circumstances;

- making your own decisions; and

- accepting responsibility for your actions and results.

If a program contains physical activity, dietary guidance or lifestyle changes, you should consult a qualified health professional where appropriate before participating.

Stop any activity that causes pain, dizziness, illness or unusual discomfort and seek appropriate medical assistance.

6. No Guarantee of Results

Individual outcomes vary.

We do not guarantee that using our content, attending a masterclass or participating in a program will produce:

- improved health or fitness;

- weight loss;

- increased confidence;

- higher energy;

- improved relationships;

- financial or business results;

- career advancement;

- a particular emotional outcome; or

- any other specific transformation.

Results depend on numerous factors, including your effort, circumstances, consistency, health, experience and decisions.

Testimonials, examples and case studies illustrate individual experiences and should not be interpreted as promises that you will achieve the same result.

Statements about potential transformation or outcomes are aspirational and not guarantees.

7. Free Masterclasses and Resources

Free masterclasses, guides and resources may require registration.

Although no purchase is required, you agree that we may send communications necessary to:

- confirm your registration;

- deliver access information;

- provide reminders;

- deliver the resource; and

- communicate important changes.

Any optional promotional communications remain subject to applicable marketing and privacy laws.

We may change, postpone, cancel or discontinue a free event or resource without liability.

8. Accounts and Access

Some services may require an account, password or private access link.

You agree to:

- provide accurate registration information;

- keep access details confidential;

- prevent unauthorised use;

- notify us of suspected unauthorised access; and

- avoid sharing paid content or login credentials.

Access is granted to the registered purchaser for personal use only unless we expressly agree otherwise in writing.

We may suspend access where we reasonably believe an account has been shared, compromised or used in breach of these terms.

9. Prices and Payment

Prices will be displayed on the relevant sales or checkout page.

Unless stated otherwise:

- prices are charged in the currency shown at checkout;

- you are responsible for applicable bank, exchange-rate or payment-provider charges;

- payment must be completed before access is provided;

- taxes may be added where required; and

- payment processing may be handled by an independent provider.

You authorise us and our payment processor to charge the payment method submitted for the amount shown at checkout.

We are not responsible for payment failures caused by your bank, card provider or payment service.

10. Subscriptions and Recurring Payments

Where an offer includes recurring billing:

- the billing frequency and amount will be displayed before purchase;

- your payment method may be charged automatically at each renewal;

- you are responsible for cancelling before the next renewal date;

- cancellation normally stops future charges but does not automatically refund previous payments; and

- access may continue until the end of the paid billing period.

Any mandatory cancellation or refund rights provided by applicable law remain unaffected.

11. Refunds and Cancellations

Free Resources

No refund applies to services provided without charge.

Paid Digital Products and Programs

The refund terms applicable to a particular product or program will be displayed on the relevant sales page or checkout page.

Unless a different written policy is provided for a specific offer, you may request a refund within 14 calendar days of purchase by contacting [email protected].

A refund may be declined, to the extent permitted by law, where:

- a substantial portion of the digital content has already been accessed or consumed;

- downloadable resources have been downloaded;

- personalised work has been delivered;

- a live service has already been substantially performed;

- the request is fraudulent or abusive; or

- the specific sales page clearly stated different refund conditions before purchase.

Nothing in these terms removes any non-waivable consumer right available under applicable law.

Coaching Appointments

Unless otherwise stated:

- appointments may be rescheduled with at least 24 hours’ notice;

- missed appointments and late cancellations may be treated as used;

- emergencies will be considered reasonably; and

- refunds are not normally provided for coaching sessions that have already taken place.

12. Chargebacks and Payment Disputes

Contact us at [email protected] before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

Submitting a knowingly false or misleading payment dispute may result in suspension of access and recovery of reasonable costs where permitted by law.

This clause does not prevent you from exercising legitimate rights through your bank or payment provider.

13. Intellectual Property

Unless otherwise stated, all website and program content is owned by or licensed to Alpha Prime Lifestyle, including:

- videos;

- recordings;

- course materials;

- written content;

- workbooks;

- templates;

- graphics;

- logos;

- photographs;

- audio;

- presentation slides;

- exercises;

- frameworks;

- program names; and

- branding.

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use purchased or registered materials for your own

personal, non-commercial use.

You may not, without written permission:

- copy or reproduce materials for distribution;

- resell or sublicense content;

- share login details;

- upload content to another platform;

- create competing courses or products from our materials;

- remove ownership or copyright notices;

- record private sessions without consent;

- publicly distribute private program communications; or

- use our brand, logo or materials in a way that suggests endorsement.

14. User Contributions and Community Conduct

Where you participate in a community, group session, comment area or discussion platform, you agree not to:

- harass, threaten or abuse others;

- post discriminatory or hateful material;

- share unlawful, defamatory or misleading content;

- impersonate another person;

- distribute spam or unsolicited promotions;

- disclose another participant’s private information;

- share confidential group discussions outside the community;

- infringe intellectual-property rights; or

- disrupt the service or attempt unauthorised access.

We may remove content or suspend participation where reasonably necessary to protect the community or enforce these terms.

15. Confidentiality in Group Programs

Participants may share personal experiences during group programs.

You agree to respect the privacy of other participants and not disclose their identities, stories, screenshots, recordings or private information without

their clear permission.

We cannot guarantee that every participant will comply. You should therefore use appropriate judgement when sharing sensitive information.

16. Testimonials, Reviews and Recordings

We will not publicly use your identifiable testimonial, photograph, video or personal story for marketing without appropriate permission.

Where you voluntarily provide a testimonial, we may ask you to sign or approve a separate release explaining how it may be used.

Live sessions may only be recorded where participants have been informed. Where possible, you may be offered the option to turn off your camera, use a display name or avoid contributing identifiable information.

17. Third-Party Services and Links

Our services may rely on or link to third-party providers, including:

- payment processors;

- webinar services;

- social-media platforms;

- video-hosting services;

- course platforms;

- messaging applications; and

- external websites.

Third-party services are governed by their own terms and policies.

We do not control and are not responsible for third-party:

- availability;

- security;

- content;

- business practices;

- privacy practices; or

- technical failures.

18. Availability and Changes

We aim to keep services available and accurate but do not guarantee uninterrupted or error-free access.

We may:

- modify website content;

- update program materials;

- replace instructors or delivery tools;

- change event times;

- correct errors;

- perform maintenance;

- discontinue features; or

- make reasonable changes required for security, legal or operational reasons.

Where a material change affects a paid service, we will take reasonable steps to notify affected customers and provide an appropriate remedy

where required by law.

19. Suspension and Termination

We may suspend or terminate access where you:

- materially breach these terms;

- fail to make required payments;

- share paid content without permission;

- misuse the website or community;

- engage in abusive or unlawful conduct;

- threaten the safety or wellbeing of others; or

- attempt to compromise our systems.

Where reasonable, we may give you an opportunity to correct the issue before termination.

Serious misconduct may result in immediate termination without refund, subject to applicable law.

20. Disclaimers

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

We do not warrant that:

- the service will always be uninterrupted;

- all content will be error-free;

- every strategy will be suitable for every person;

- the website will be free from all security threats;

- third-party platforms will remain available; or

- any particular result will be achieved.

Nothing in these terms excludes warranties or rights that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted by law, Alpha Prime Lifestyle will not be liable for:

- indirect or consequential losses;

- loss of profit, revenue or opportunity;

- loss of data;

- reputational loss;

- decisions made based on general educational content;

- losses caused by third-party platforms;

- unauthorised account access caused by your failure to protect login details; or

- outcomes resulting from activities undertaken contrary to professional advice.

Where liability cannot legally be excluded, our aggregate liability relating to a paid service will normally be limited to the amount you paid for the service giving rise to the claim.

Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

22. Indemnification

To the extent permitted by law, you agree to compensate Alpha Prime Lifestyle for reasonable losses, liabilities or expenses resulting from:

- your unlawful use of the services;

- your infringement of another person’s rights;

- content you submit or distribute;

- unauthorised sharing of program materials; or

- a material breach of these terms.

This does not apply where the loss resulted from our own negligence, unlawful conduct or breach of duty.

23. Events Beyond Our Control

We will not be responsible for delay or failure caused by events reasonably outside our control, including:

- internet or platform outages;

- power interruptions;

- natural disasters;

- government action;

- civil unrest;

- serious illness;

- transport disruption;

- labour disputes;

- cyber incidents; or

- failure of an essential third-party provider.

We will take reasonable steps to minimise disruption.

24. Governing Law and Disputes

These terms are governed by the laws of Zambia, unless mandatory consumer law in your country requires otherwise.

Before beginning formal proceedings, you agree to contact us and allow a reasonable opportunity to resolve the dispute informally.

Subject to any mandatory consumer rights, disputes will be submitted to the competent courts of Zambia.

25. Changes to These Terms

We may update these Terms and Conditions to reflect:

- changes to our services;

- changes in law;

- new technologies;

- revised payment arrangements; or

- operational and security requirements.

The latest version will be posted on the website with its effective date.

Changes will not retroactively remove rights relating to a purchase already completed unless legally required or expressly agreed.

26. General Provisions

If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in effect.

Our failure to enforce a provision immediately does not waive our right to enforce it later.

You may not transfer your rights under these terms without our written consent.

These terms, together with the relevant sales page, checkout information and Privacy Policy, constitute the agreement between you and Alpha Prime Lifestyle concerning the relevant service.

27. Contact Information

Alpha Prime Lifestyle
Operated by: ALPHA PRIME LIFESTYLE
Email and Privacy Enquiries: [email protected]
Address: 2167 Los Angeles Boulevard, Lusaka, Zambia